Other products

Message: "Incompatible Software: This version of Norton product is not compatible with this version of macOS"

To fix this problem, run the RemoveSymantecMacFiles tool, and then download and install the latest version of Norton.

STEP 1

Run the RemoveSymantecMacFiles tool

  1. Download the RemoveSymantecMacFiles.zip file.

  2. Double-click the RemoveSymantecMacFiles.zip file that you downloaded.

    The file is expanded.

  3. Open the RemoveSymantecMacFiles folder.

  4. Double-click the RemoveSymantecMacFiles.command file.

  5. Type your Mac OS X administrator password, and then press return.

    When you type your password, no characters appear.

  6. Do one of the following:

    • To remove all Symantec files and folders, type 1

    • To quit RemoveSymantecMacFiles without removing any files, type 2

  7. Press return.

    RemoveSymantecMacFiles removes all of the Symantec files.

  8. On the Terminal menu, click Quit Terminal.

STEP 2

Install Norton

  1. Sign In to Norton.

  2. If you are not signed in to Norton already, you are prompted to sign in. Type in your email address and password for Norton, and click Sign In.

    If you do not have a Norton account, click Create account and complete the sign-up process.

  3. In the Get Started page, click Download Norton.

  4. Read the Norton License Agreement, and click Agree & Download.

  5. Click OK to save and open the Setup.zip file.

  6. When the download finishes, double-click the Norton product Installer.

  7. Click Agree & Install to start the installation.

  8. If you see a prompt to join Norton Community Watch, click Join Now.

    If you do not want to join Norton Community Watch, click Maybe Later. To know more, click Learn More in the prompt window.

  9. When you see a prompt, type your administrator account password, and then click Install Helper.

    During installation on macOS 10.13.x or later, you may see a message saying that "System software was blocked from loading..." depending on your security settings. Click Allow to continue. If you have multiple software installed on your Mac that requires authentication, then select Symantec, and click OK.

  10. Follow the on-screen instructions to complete the installation.

  11. In the Installation Successful window, click Restart.

    You must restart your computer to complete the installation process.

The solution made it easy for me to handle my issue.

Yes No

Help us improve this solution.

Thank you for helping to improve this experience.

What would you like to do now?

Browse for solutions, search the Norton Community, or Contact Us.

DOCID: v119128123
Operating System: Windows
Last modified: 07/02/2019