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I want to download my Norton product purchased from a retail store

Did You Know? Many subscription plans allow you to extend your Norton protection to multiple devices at no additional cost.

Click here to learn how.

To install your Norton product purchased from a retail store or a third-party affiliated website, you must create a Norton account or add the purchased product to the existing account. For more details, read Manage your Norton protection at My Norton.

During the setup process, you will be offered to enroll in Norton Automatic Renewal Service. Read Norton Automatic Renewal Service Help for more details about Norton Automatic Renewal Service.

Download and install your Norton product

  1. Sign In to Norton.

  2. If you do not have a Norton account, click Create an Account and complete the sign up process.

    Sign in if you already have a Norton account.

  3. In the Get Started window, click Enter a New Product Key.

    Type the product key and click >.

    If you purchased a boxed product CD online or at a local retail store, your product key is inside the box either on a sticker on the back of the CD sleeve or DVD case, or printed on a card in the box.

    Your product key is a combination of alphabetic and numeric characters. It does not contain any special characters.

    Please note that your subscription begins when you enter the 25-character key found on your product card or order confirmation email.

  4. Read the Terms and Conditions and click Agree.

  5. In the Get Started page, read the terms and conditions for automatically renewing subscriptions and click Agree and Continue.

    The Norton Automatic Renewal service is an easy way to stay protected from Internet threats by automatically renewing your Norton subscription before it expires. This keeps your Norton product up to date and your computer protected without you having to worry about it. Once activated, you can log into your Norton account and cancel the automatic renewal.

  6. On the Payment Method page, provide your billing address and credit card details, and click Agree and Continue.

  7. Verify your payment method and click Turn on Automatic Renewal.

  8. In the enrollment confirmation screen, click Continue.

  9. Click Agree & Download.

    If you have more than one Norton product in your account, Choose the product you want to download and click Next.

    If you are Norton Security Platinum customer, choose the product you want to install and click Next.

    Click Load More if the product you desire to download is not visible in the list.

  10. Follow the instructions displayed to Run or Save the Downloader file. These can be different depending on your browser. If you save the file, make sure that you double-click the file from the saved location after the download is completed.

    Once the Downloader is executed, your product will be downloaded, installed, and activated automatically. Your device will display its current protection status and additional software can be installed from within your Norton account.

    To redownload or to install on a different device, see Download Norton on your device.


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DOCID: v101779430
Operating System: Windows, Mac OS X
Last modified: 08/09/2019