Other products

Update your credit card information

Update your credit card information

  1. Sign In to Norton from my.norton.com

    If you do not remember your Norton account password, then click Having Trouble Signing In? and follow the on-screen instructions to recover your lost password.

    To update your email address, password and other personal information, read Update your Norton account settings.

  2. Hover over your account name in the top-right corner and click Automatic Renewal Settings.

  3. In the My Accounts page, click Billing Information and type in any information that you want to update.

    If you already have a credit card in your account, click the Edit icon next to your card and type in any information that you want to update.

  4. Select the I'm not a robot checkbox and then click Save.

    "Update successful" message is displayed when you save the changes. A notification email is also sent to your registered email confirming the changes.

    When your Norton is due for renewal, and if the credit card information in your account is outdated, we send you a notification to update your credit card. You can also update your credit card information by clicking on the notification.

Country not listed when editing the billing information

  • The Country field's list under Billing Information varies depending on the country selected in the Norton account. This is usually selected at the time of account creation.

    If the Country field was not set or set incorrectly in the account, update personal information address field to correct country.

Credit Card Updater

    • Norton, like many other e-commerce companies, leverage secure technology that automatically updates credit card details such as expiration date changes, account number changes, account closures, brand migrations between Visa and MasterCard, and more.

    • This is done on a routine basis and pings the information that is provided by the issuing bank which is associated with the credit card per standard industry practices.

    Benefits

    • Reduce excessive authorization declines.

    • Reduce costs of manually updating payment data.

    • Reduce unnecessary customer interaction and risk of service cancellation.

    • Minimize staff contact with sensitive payment data.

Need more help?

Video

The solution made it easy for me to handle my issue.

Yes No

Help us improve this solution.

Thank you for helping to improve this experience.

What would you like to do now?

Browse for solutions, search the Norton Community, or Contact Us.

DOCID: kb20090818150300EN
Operating System: Windows, Mac OS X, Android, iOS
Last modified: 06/29/2020