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Message: "VPN is unavailable. This feature cannot be accessed in this territory"

Due to new cybersecurity regulations in India, we will be making changes to VPN availability. The Indian Computer Emergency Response Team (CERT-In) recently announced that, effective Jun 27 2022, it will require all VPN providers to log information such as email addresses, IP addresses, time stamps, and more. This information must then be stored for a minimum of 5 years.

We are committed to keeping our customers’ data private and this directive is incompatible with our No-Log VPN policy. As a result, starting June 27th, Norton Secure VPN will not be accessible within India and will no longer offer India server access to all users, regardless of location. However, all users will still be able to use our VPN while traveling outside of India.

What this means for you:

  • You may continue to use Secure VPN while traveling outside of India
  • You will not be able to access Secure VPN while physically located in India
  • You will not be able to access an India server from any location

The VPN access restriction applies to the following products:

  • Norton Secure VPN product on Windows, MacOS, Android and iOS
  • Secure VPN in Norton 360 for Windows and MacOS
  • Secure VPN on Norton 360 mobile app on Android and iOS

For more information on the directive, please refer to the CERT-In Directive. For more information on our No-Log policy, you may read about it here.

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DOCID: v20220606192806760
Operating System: Android;Mac;Windows;iOS
Last modified: 06/27/2024