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Norton account does not display your devices correctly

Due to a data sync issue, you may see the incorrect status and information about your devices on the My Norton portal. If the Norton device security on your device displays the security status as 'Protected', then you may ignore these alerts.

Remove incorrect devices and install protection

To update your account to display only your currently protected devices, with the correct status, you need to remove the devices that display incorrectly and reinstall or activate your protection on those devices again.

  1. Sign in to your account.

    If you have obtained your product from a service provider, use the partner sign in link and partner challenge code, or 4-digit partner unit ID you received in your welcome mail.

  2. In the top-right corner of the page, hover over the account icon or photo and click My Subscriptions.

  3. On the My Account page, on the My Subscriptions tab, select the product you want to manage.

  4. Under the product, click Manage Licenses.

  5. In the pop-up window, choose the device that you no longer use, and then under Remove License, click the bin icon.

  6. Click Remove to confirm.

  7. To install Norton on a new device, click Download.

  8. In the Get Started page, click Send Download Link. Follow the on-screen instructions to download and install the product on a different device.

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DOCID: v120288703
Operating System: Android;Mac;Windows;iOS
Last modified: 01/11/2024