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Learn what to do if you do not find Norton subscription in your account

If you do not see your Norton product when signed into your account, you may be signed into the wrong account, and your purchase may be associated with another account.

If you do not remember the password to the correct account, you can reset the password using your email address. For detailed instructions, see Reset your Norton account password

If you have a newly purchased Norton subscription that is not yet registered to any account, you can manually add it.

Depending on the scenario, choose one of the following:

For more help, contact Member Services & Support.

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DOCID: v67735330
Operating System: Windows, Mac OS X, Android, iOS
Last modified: 06/23/2020