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Error: "Incorrect vault password"

To access your Norton Password Manager vault, you must first sign in to your Norton account, Your vault password is different from your account password. Your vault password is used as an encryption key to help secure your vault data. If you get an incorrect password error, you need to check if you are prompted for your account password or your vault password.

If you are prompted for your account password and if you don't remember it, then you can reset it. Read, Recover your Norton account.

If you have forgotten the vault password and the password hint does not help, then you can reset it only if you use the Norton Password Manager app on your mobile device with biometric authentication.

If you don't use the Norton Password Manager app on a mobile device, then you cannot reset your vault password. You need to delete and create a new vault. Read, Delete your Norton Password Manager vault.

Select one of the following depending on your device:

Android

  1. Sign in to your Norton Password Manager app using biometric authentication.

  2. In the Vault screen, tap the Menu icon , and then tap Settings.

  3. In the Settings screen, tap Vault.

  4. In the Vault screen, tap Reset Password.

    Approve using biometric authentication.

  5. In the Reset password screen, follow the on-screen instructions and tap Save.

iOS

    This feature is available only on iOS devices running iOS 10 or above.

  1. Sign in to your Norton Password Manager app using biometric authentication.

  2. In the Vault screen, tap the Menu icon , and then tap Settings

  3. In the Settings window, tap Vault.

  4. In the Vault screen, under VAULT PASSWORD, tap Reset Password.

    Authenticate using Touch ID or Face ID.

  5. In the Reset password screen, follow the on-screen instructions to reset password and tap Save.

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DOCID: v80684438
Operating System: Windows
Last modified: 08/18/2021