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Update your personal information in your Norton account

Your Norton account is where you can manage all your personal details, billing information, and email preferences in your account. If you forgot your password or have issues receiving the password reset email, read Recover your Norton account.

For Japan, Korea, China, Hong Kong, and Taiwan: If your order number starts with APXXXXXXXX or NPXXXXXXXX or if you have Norton 360 Standard Plus, follow the steps below to change your account details. If your order number is different, based on your region, visit the below link to change your payment method. You will need your order number and email address or phone number that was used when you ordered.

Update your email address, password, or other personal information

If you created your account with an email address that you currently cannot access or use to sign in to your account, contact Member Services & Support and we will be happy to help.

  1. Sign in to your account.
  2. On the Account Settings tab, click the Edit icon  next to any information that you want to update.
  3. You also have the option to check or uncheck the checkbox next to Email Preferences. 
  4. Once you are done, save your updates.

Update or add your card details

  1. Sign in to your account.
  2. On the Billing Information tab, if you want to update an existing payment method, click the Edit icon  and type in any information that you want to update, and click Save.
  3. To add your billing information, choose your country/region and the payment method, and then complete saving the billing information.

If you have issues updating or adding your billing information, contact Member Services & Support.

If you want to delete your billing information, you must disable the automatically renewing subscription before you delete the card. Read, Cancel your automatically renewing subscription.

Update LifeLock member details

To update any of your LifeLock member details, select one of the following:

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DOCID: v54033503
Operating System: Mac;Windows
Last modified: 05/23/2022