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Message: "Your protection cannot be installed on your device or operating system"

You see this message if your device is not compatible to install the protection. The devices on which you can install your protection depend on your plan or the service that you have subscribed for. For example, if you have Norton AntiVirus plan, you cannot install it on your mobile devices. Likewise, if you have Norton Utilities Premium, you can install it only on Windows.

Norton protection that is provided through BT is currently not available for iOS devices.

If you do not have a compatible device to install your protection, contact Member Services & Support for the next steps and refund options.

Below are the devices and the operating systems on which you cannot install your protection:

  • Devices

    • Chromebook

    • Kindle

  • Operating systems

    • Android

      • 7.x and earlier versions

    • iOS

      • iOS 13.x and earlier versions

For the complete list of supported devices and operating systems, read the System Requirements article. If you have another device that is compatible, you can install Norton in it. For detailed instructions, read Download and install Norton device security.

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DOCID: v101530247
Operating System: windows, mac, android, ios
Last modified: 09/06/2023