Other products

Activate the Norton 360 app on your mobile device

A valid Norton subscription ensures that your security is always up to date. You must activate or renew your subscription before the trial or subscription period ends to continue to use all the Norton features and keep your device protected.

Your device must be connected to the Internet to complete the activation or renewal process.

I have purchased Norton from Norton.com or retail

  1. In your browser, go to: https://my.norton.com/home/setup.

  2. Tap Enter a Product Key.

  3. Type your account email address and password, and then click Sign In. If you do not have a Norton account, click create a new account. Type your details and then click Create Account.

  4. Tap Enter a new product key.

  5. Type your 25-character product key that you received with your purchase, and then tap the verify icon .
  6. If you see any prompts, then follow the on-screen instructions or else skip to step 7.

  7. On your mobile device, launch the Norton 360 app.

  8. Tap Sign In. Ensure that you enter the same account credentials as provided in step 3.

I have an existing active Norton subscription

  1. From the home screen, launch the Norton 360 app.

  2. Tap Sign In. Enter your Norton account credentials.

  3. Tap Sign In.

  4. If you have an Android device, the list of active subscriptions will be displayed, select the subscription that you want to use, and then tap Next.

I have a product key or partner code and I want to redeem my subscription

  1. From the home screen, launch the Norton 360 app.

  2. Tap Redeem a subscription.

  3. Depending on your purchase, tap any one of the following to redeem your subscription:

    • Enter a product key: Enter your 25-character product key that you received with your purchase, and then tap Verify. Alternatively, you can also use the camera icon next to text field to scan and verify your product key.

    • Enter a partner code: Enter a partner code that you received from your service provider, and then tap Next.

I have an existing active Norton subscription purchased from Google Play Store or Apple App Store

  1. From the home screen, launch the Norton 360 app.

  2. Do the following:

    • If you have an Android device - At the bottom of the main app screen, next to You have an existing purchase from Google, tap Apply to activate your Norton 360 app.

    • If you have an iOS device - Tap Restore Purchase and follow the on-screen instructions.

Where can I find my product key or activation code for the Norton 360 app?

You can find your product key based on how you obtained your Norton device security product as listed below:

Norton account

  1. Sign in to your account.

  2. In the My Subscription page, copy the product key under your active subscription.

Norton Online Store

    If you downloaded your product from Norton Online Store, the product key, or the instruction to obtain the product key is in your confirmation email message.

    If you have purchased your product from Hong Kong Online Store, read Find the Norton product key purchased from the Hong Kong Online Store.

Retailer's card

    If you purchased a boxed product online or at a local retail store, your product key is inside the box or printed on a card in the box.

Third-party website

    Look for the product key in a confirmation email you received for your order. If you cannot locate the confirmation email in your inbox, check your spam filter folder.

Service provider

    You may have an Activation PIN that you can get from your service provider to activate your product or log in to your service provider portal to download and install your Norton device security product.

Need more help?

The solution made it easy for me to handle my issue.

Yes No

Help us improve this solution.

Thank you for helping to improve this experience.

What would you like to do now?

Browse for solutions, search the Norton Community, or Contact Us.

DOCID: v137722273
Operating System: Android, iOS
Last modified: 11/02/2021