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Message: "Connection Error: Secure VPN has experienced a connection failure. Please try again later."

This problem can occur if Norton Secure VPN fails to establish a connection to the VPN server. Make sure that your device is connected to the Internet.

To fix this problem, run LiveUpdate and restart your computer. If the problem persists, uninstall and reinstall Norton.


Run LiveUpdate

  1. Start Norton.

  2. In the My Norton window, under Device Security, click LiveUpdate.

  3. When Norton LiveUpdate is finished, click OK.

  4. Run LiveUpdate until you see the message, "Your Norton product has the latest protection updates."

  5. Exit all programs, and restart the computer.

    If the problem persists, go to Step 2.


Connect to different VPN region

  1. Start Norton Secure VPN.

  2. From the VPN drop-down menu, select VPN Region.

  3. Select a different region.

  4. If Secure VPN does not connect, repeat the steps to change the region and connect to another region.

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DOCID: v135213476
Operating System: Windows, mac
Last modified: 06/30/2020