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Fix the LiveUpdate problem if it freezes at the "Downloading" stage without any progress

To resolve this problem, restart the computer.

 1

Restart the computer

  1. Exit all programs.

  2. Restart the computer.

    If your Mac fails to restart, go to Step 2 to Force Quit Norton.

 2

Force quit Norton

  1. On the menu bar, from the Apple menu, select Force Quit.

    You may also press Command + Option + Esc keys to open the Force Quit Applications window.

  2. From the list of applications, select your Norton app, and click Force Quit.

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DOCID: v132095224
Operating System: Windows, Mac OS X
Last modified: 06/03/2019