Norton annual and monthly subscription refunds

To obtain a refund for a subscription purchased from the Norton Online Store, contact Norton here.

To obtain a refund for a Norton subscription purchased from a retail store, contact Norton here.

When contacting Norton Member Services & Support, have the following information ready:

• A photocopy or print of the Subscription Key label used to activate the subscription. This validates the purchase and prevents subscription use after the refund.
• For most subscriptions, this is a 25-character key found on a card in the packaging or printed on the receipt.
• A photocopy or print of the original receipt showing the purchase date and price paid for the subscription.

Important Notice: According to the License and Services agreement, after you receive a refund, the software may automatically deactivate and become non-operational to prevent further use. You must delete all copies of the software for the refunded subscription.

Norton cannot issue refunds for subscriptions billed through partners. Contact the company that bills you for the Norton subscription for assistance.

If you subscribed to a Norton plan through an in-app purchase, you can only cancel or change your subscription settings from the Apple App Store, Google Play Store, or Microsoft Store.

For detailed instructions, read Cancel the Norton plan in-app purchase from Apple App Store, Google Play Store, or Microsoft Store.

AU Shop

If you purchased from an au shop and want to make a refund, you can apply for a refund online. For detailed instructions, read au shop products returns.

Other retailers

If you purchased from a retail shop in Japan, contact Norton Member Services & Support.

Norton provides refunds for annual and monthly subscriptions within specific timeframes. The eligibility and process for obtaining a refund depends on the subscription type and where it was purchased.

• Includes refund policies for subscriptions purchased directly from Norton, retail stores, partners, and in-app purchases.
• Excludes refunds for subscriptions billed through partners (contact the partner directly).

When this applies

• Applies to Norton subscriptions for Windows, Mac, Android, and iOS.
• Applies to refund requests within the specified timeframes for annual and monthly subscriptions.

When this does NOT apply

• Does not apply to refund requests made outside the eligible timeframes.
• Does not apply to monthly renewals after the initial 14-day refund window.

• Automatic renewal: Automatic renewal is a subscription billing method that ensures continuous access to Norton services by automatically extending the subscription before it expires.
• Subscription Key: The Subscription Key is a 25-character code used to activate a Norton subscription and is required to validate a purchase when requesting a refund.
• Money-back guarantee: The money-back guarantee is a policy that allows you to receive a full refund within a specified period if you are not satisfied with your purchase.

Prerequisites

• Access to the purchase receipt or subscription key information.
• Access to the appropriate store (Norton Online Store, Apple App Store, Google Play Store, Microsoft Store) depending on where the subscription was purchased.

Assumptions

• You have a valid Norton subscription.
• You are requesting a refund within the eligible timeframe.

Warnings and limitations

• Software may automatically deactivate after a refund is issued.
• You must delete all copies of the software after receiving a refund.
• Norton cannot issue refunds for subscriptions billed through partners.