Transfer a Norton license or duplicate license that came from a service provider
If you have obtained your Norton license from a service provider, follow the steps to cancel or transfer the duplicate license. If you have purchased your product from the Norton Online Store or from a retail store, see How to transfer your license to a new device.
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Contact your service provider to cancel the duplicate Norton service.
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After the duplicate Norton service is inactivated, you will receive the alert, "Your service was cancelled." In the drop-down, select , and then click .
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Re-download and install Norton on your new computer.
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In the main screen, click .
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Click .
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In the My service PIN field, type the PIN number, that is provided to you by your service provider.
If prompted, enter a computer name.
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Click .
You will see the option to either purchase a new license or transfer a license.
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Under Purchase Another License, click the link and follow the on-screen instructions.
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Re-download and install Norton on your new computer.
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In the main screen, click .
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Click .
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In the My service PIN field, type the PIN number, that is provided to you by your service provider.
If prompted, enter a computer name.
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Click .
You will see the option to either purchase a new license or transfer a license.
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Under Transfer a License, find the name of the computer from where you want to transfer the license, and then click .
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DOCID: kb20090304223549EN_EndUserProfile_en_us
Operating System: Windows
Last modified: 11/13/2018