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Message: "Your subscription has expired..." in Norton Secure VPN

Your Norton product can display incorrect subscription days for various reasons such as the purchased product was not installed or activated on your device.

If you have not purchased a renewal or an upgrade from the subscription expiration notice, the remaining days from your previous subscription will not be added to the new subscription. For example, when your Norton protection is due for renewal and if you purchase a new product from a retail store or online store, the remaining days from your previous subscription will not be added to the new subscription.

If you see a message to confirm a purchase when you sign in to your account, read Message "Please confirm your purchase"

To fix this issue, follow the steps:

Check your subscription status

  1. Sign in to your account.

  2. If you are not signed in to Norton already, you are prompted to sign in. Type in your email address and password for Norton, and click Sign In.

  3. In the top-right corner of the page, hover over the account icon or photo and click My Subscriptions.

  4. On the My Subscriptions tab, check your subscription status for "Secure VPN".

    If your Secure VPN subscription is not active or expired, you may need to click History to check the status.

  5. Depending on your subscription status, do one of the following:

    • If your subscription is expired, click Renew Now and follow the on-screen instructions to purchase the renewal.

    • If you have a valid subscription for Norton Secure VPN, follow the below steps to sign out and sign in to your Norton account:

Sign out and sign in to Norton Secure VPN from Android or iOS

  1. Launch Secure VPN.

  2. Tap the Menu icon on the top-left icon of the screen.

  3. Tap Log out to log out of Secure VPN.

Sign out and sign in to Norton Secure VPN from Windows app

  1. Launch Norton Secure VPN app on Windows.

  2. Tap the Account icon on the top-left icon of the screen.
  3. Tap Sign out to log out of Secure VPN.

Sign out and sign in to Norton Secure VPN from Mac

  1. Start Norton Secure VPN.

  2. In the top-right corner, click the user icon , and click Sign out.
  3. Click the settings icon , and click Quit Norton Secure VPN.
  4. Start Norton Secure VPN.

  5. Sign in using your Norton account

What if this didn't work?

STEP 1

Uninstall Norton Secure VPN

Depending on your device, select one of the following:

Windows PC

  1. Click the Norton Secure VPN icon in the system tray.

  2. In the Norton Secure VPN window, click the settings icon, and then click Quit Norton Secure VPN.

  3. Press the Windows + R keys to open the Run dialog box.

  4. Type in the following text, and then press Enter.

    appwiz.cpl 
  5. In the list of currently installed programs, select Norton Secure VPN, and click Remove or Uninstall.

  6. Follow the on-screen instructions to uninstall Norton Secure VPN.

Mac

  1. On the menu bar, click the Norton Secure VPN icon.

  2. In the Norton Secure VPN window, click the settings icon , and then click Quit Norton Secure VPN.
  3. Click the desktop or the Finder icon in the Dock to be in the Finder.
  4. In the left pane, click Applications.

  5. From the list of applications, select the Norton Secure VPN icon, and then drag and drop it to Trash.

iPhone or iPad

  1. On the Home screen, tap and hold on the Norton Secure VPN icon until it jiggles.

  2. In the top-left corner of the app icon, tap X .

  3. Tap Delete to confirm.

Android device

  1. From the Home screen, go to Settings.

  2. In the Settings menu, tap More, and then tap Applications Manager.

    For Nexus devices, in the Settings menu, tap Apps.

  3. From the list of apps, tap Norton Secure VPN.

  4. Tap Uninstall.

  5. Tap OK to confirm.

  6. When the uninstall finishes, tap OK.

STEP 2

Reinstall Norton Secure VPN

Depending on your device, select one of the following:

Windows PC

  1. Go to https://my.norton.com/ and click Sign In.

  2. In the Welcome to NortonLifelock page, enter the login credentials and click Sign In to log in to your Norton account.

  3. In the My Norton page, under Secure VPN, click Download.

  4. When the download finishes, double-click the downloaded file to start the installation.

  5. Follow the on-screen instructions to complete the installation.

  6. When the installation finishes, start Norton Secure VPN.

  7. Sign in to Norton Secure VPN with your Norton account credentials.

  8. In the My Norton window, next to Secure VPN, click Turn On.

    If your connection still remains unprotected, select Open

  9. In the Secure VPN window, slide the VPN switch to ON

Mac

  1. Go to https://my.norton.com/ and click Sign In.

  2. In the Welcome to NortonLifelock page, enter the login credentials and click Sign In to log in to your Norton account.

  3. In the My Norton page, under Secure VPN, click Download.

  4. Open the downloaded file and drag the Norton Secure VPN icon into the Applications folder.

  5. Start Norton Secure VPN.

  6. Type your administrator password to continue.

  7. Sign in to Norton Secure VPN with your Norton account credentials.

  8. In the My Norton window, next to Secure VPN, click Turn On.

    If your connection still remains unprotected, select Open

  9. In the Secure VPN window, slide the VPN switch to ON

iPad or iPhone

  1. From the home screen, launch App Store.

  2. In the search box, search for Norton Secure VPN, and then tap Norton Secure VPN in the results.

  3. On iOS, tap Get and then tap Install. Sign in using your Apple account password

  4. Open the Norton secure VPN app, and tap I Already Have a Subscription.

    In the Do you have a Norton Account pop-up, tap Yes.

  5. Enter the login credentials, and tap Sign In to sign in to your Norton account

  6. If you see a pop-up message Norton Secure VPN Would Like to Allow Notifications, tap Allow

  7. If you see a pop-up message Norton Secure VPN Would Like to Add VPN Configurations, tap Allow.

  8. In the Secure VPN app, tap Turn On VPN to activate Secure VPN.

Android device

  1. Launch Play Store.

  2. In the search box, search for Norton Secure VPN, and then tap Norton Secure VPN in the results.

  3. on the application details screen, tap Install, and tap Accept & download.

  4. Open the Norton secure VPN app, and tap I Already Have a Subscription.

    In the Do you have a Norton Account pop-up, tap Yes.

  5. Enter the login credentials and tap Sign In to sign in to your Norton account

  6. If you see a pop-up message Norton Secure VPN Would Like to Allow Notifications, tap Allow

  7. If you see a pop-up message Norton Secure VPN Would Like to Add VPN Configurations, tap Allow.

  8. In the Secure VPN app, tap Turn On VPN to activate Secure VPN.

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DOCID: v123251721
Operating System: Android;Mac;Windows;iOS
Last modified: 01/02/2024