Other products

Recover lost or corrupted files using Norton Utilities Ultimate

The Data Recovery feature in Norton Utilities Ultimate lets you recover many types of lost files by searching the drive of your choice. It helps you retrieve lost, damaged, or corrupted data from internal and external hard drives.

Important: You can recover deleted files only if they are not overwritten. If a deleted file got updated or replaced by a newer version in the original location, you cannot recover the deleted file. In addition, files deleted using Norton Utilities Ultimate's Data Shredder feature cannot be recovered.

If you are recovering data from an external storage device, make sure that your storage device is connected to your computer before you follow the below instructions.

Search and recover files

  1. Open Norton Utilities Ultimate.

  2. On the main menu, click Data Recovery.

  3. In the Data Recovery window, click Scan PC.

  4. Use the scan filters to narrow down your scan.

    A generic scan may yield many search results. Selecting appropriate filters can help you in getting the desired items that you are looking for and also helps reduce the scan time.

  5. Click Scan.

    Wait for Norton Utilities Ultimate to complete the scan. You can view the file name, type, size, and original location for each item found.

    You can use the search filters to narrow down the list.

  6. Select the files that you want to recover and click Recover.

  7. Select a recovery location. Your options are:

    • Select: Select a different location to save the recovered files.

    • Save here anyway: This option saves the recovered files to their original location.

    We recommend choosing a different drive to increase your chances of successful data recovery. Data recovery to the same drive may end in the overwriting of recovered files and lead to the failure of the operation.

  8. Wait for Norton Utilities Ultimate to complete the file recovery activity. After the activity completes, click Open recovered to view the recovered items.

In case of FAT12/16/32 file systems, the recovered files appear without the first letter. By design, the FAT file system marks all deleted files this way.

Recovered folders are named as follows:

  • In NTFS: LostFolder_indexMFT

  • In FAT: _indexOfCluster_

I found this information helpful.

Yes No

Help us improve this solution.

Thank you for helping to improve this experience.

What would you like to do now?

Browse for solutions, search the Norton Community, or Contact Us.

DOCID: v20230821122206772
Operating System: Windows
Last modified: 01/08/2024