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FAQ: Norton Security Ultra

Norton Security Ultra includes award-winning1 security endpoint protection, 25GB of backup, password management, and family features2.

What are the key features and benefits?

  • One solution to help protect your devices3

  • Norton Password Manager - Provides the tools you need to help you create, store, and manage your passwords, credit card information and other credentials online - more securely.

  • Norton Safe Web5 - alerts you of potentially unsafe websites before you visit them.

  • Norton Family Premier2 - a tool that helps your kids navigate on the Internet more safely, is included with your subscription.

  • Automatic Online Backup for PC6 - Lets you automatically back up to 25 GB worth of photos, movies and files you choose from your PC to the Symantec secured online storage

  • Provides protection against viruses, spyware, malware, and other online threats

  • Helps you avoid unsafe websites and suspicious downloads

  • Lets you move protection from one device to another

  • Lets you add more protection as you get more devices3,4

  • Helps you locate lost or stolen smartphones and tablets3

How many devices are covered by my Norton Security Subscription?

With Norton Security Ultra you can protect unlimited* devices, and can be installed on multiple operating systems3.

How can I remove a license from an unused device?

  1. Sign In to Norton.

    If you have obtained your product from a service provider, use the partner login link and partner challenge code, or 4-digit partner unit ID you received in your welcome mail.

  2. In the My Norton page, hover over the account icon or photo and click My Subscriptions.

  3. Click Help, and then click Manage License.

  4. In the Manage Device page, choose the device that you no longer use, and then click Remove Norton.

  5. Click Next.

  6. In the Remove Norton page, click Yes.

  7. To install Norton on a new device, click Install Now and follow the on-screen instructions.

I am not able to install Norton Security Ultra on more devices

Remove devices that you no longer use and add a new device in its place. You can Sign In to Norton account and manage your installs on devices.

If you are not able install your Norton Security Ultra subscription on additional devices, contact Member Services and Support.

1 Award-winning Norton Protection and Performance:

2 Norton Family Premier and Automatic Backup features are not supported on Mac®.

3 PCs, Macs, Android, iPads®, and iPhones®. Not all features are available on all devices and platforms.

4 For personal or household use only. Issue adding a device? Contact Member Services and Support.

5 Norton Safe Search and Norton Safe Web online browsing features are not exclusive to Norton Security Ultra functionality but are independently available for free online.

6 Requires your device to have an Internet/data plan and be turned on.

The solution made it easy for me to handle my issue.

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DOCID: v131745062
Operating System: Windows, Mac OS X, Android, iOS
Last modified: 11/07/2019