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Fix problem opening Norton Secure VPN on Windows

The desktop icon for Norton Secure VPN is used to start the Norton Secure VPN service. To launch the Norton Secure VPN program window, go to step 1.

STEP 1

Start Norton Secure VPN

  • If you cannot open Norton Secure VPN from the desktop icon or from the Start menu, you may start it from the system tray or notification area. In the bottom-right corner of the screen, double-click the Norton Secure VPN icon to open it.

    If you don't find the Norton Secure VPN icon in the system tray or notification area, click the small up arrow on the taskbar to check if it is hidden.

    On Windows 10, if you are in Tablet mode, you need to switch to Desktop mode first. Click the Action Center icon in the notification area or system tray, and then click Desktop Mode.

STEP 2

Restart your computer

  1. Exit all the open programs.

  2. Restart your computer.

    If the problem persits, go to Step 3 to uninstall and reinstall Norton Secure VPN.

STEP 3

Uninstall Norton Secure VPN

  1. Press the Windows + R keys to open the Run dialog box.

  2. Type in the following text, and then press Enter.

    appwiz.cpl

  3. In the list of currently installed programs, select Norton Secure VPN, and click Remove or Uninstall.

  4. Follow the on-screen instructions to uninstall Norton Secure VPN.

STEP 4

Install Norton Secure VPN

  1. Sign in to Norton.

  2. In the My Norton portal, under Secure VPN, click Download.

  3. Click Agree & Download, and then save the installer.

  4. Double click the installer file that you downloaded.

  5. Follow the on-screen instructions to complete the installation.

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DOCID: v124958209
Operating System: Windows
Last modified: 03/26/2020