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Message: "Internal Error: We were unable to verify your subscription ..." in Norton Secure VPN

To fix this problem, restart your computer.


Restart your computer.

  1. Exit all programs.

  2. Restart your computer.

If the problem persists, uninstall and reinstall Norton Secure VPN.


Uninstall Norton Secure VPN

  1. Press the Windows + R keys to open the Run dialog box.

  2. Type in the following text, and then press Enter.


  3. In the list of currently installed programs, select Norton Secure VPN, and click Remove or Uninstall.

  4. Follow the on-screen instructions to uninstall Norton Secure VPN.


Reinstall Norton Secure VPN

  1. Sign in to your account.

  2. In the My Norton portal, under Secure VPN, click Download.

  3. Click Agree & Download, and then save the installer.

  4. Double-click the installer file that you downloaded.

  5. Follow the on-screen instructions to complete the installation.

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DOCID: v137601603
Operating System: Android;Mac;Windows;iOS
Last modified: 09/06/2023