Other products

How to cancel a Norton monthly product purchased at an au shop and check the automatic renewal setting

Customers using Norton annual products (1 year /2 years) purchased at an au shop can switch to monthly products after the contract period ends. If you do not wish to continue, you do not need to do anything in particular. (When the contract period of the annual ends, the usage period of the Norton product will end.)
When your annual subscription is about to expire, an SMS message will be sent to your mobile phone number to remind you to renew. If you wish to continue, please click on the URL in the SMS, proceed to the "confirmation of contract status" page, and enter your payment information.

Cancellation procedure

  1. From your Device or PC, open the link on the SMS https://jp.norton.com/au.
    ＊If it is not from the URL on SMS, please open the https://au.pismo.tech/login site and move to step 3.
    Sample alt text
  2. Click “Contract status confirmation page.” A log in page is displayed.
  3. After entering the mobile phone number at the time of the contract, select how to receive the confirmation code. "Receive by short mail" or "Receive by voice call." When you receive the authentication code, enter the code and click Login.
    Sample alt text
    Sample alt text
  4. From the license information screen, click "Cancel monthly service."
    Sample alt text
  5. The procedure is completed here. In particular, we do not send cancellation notices for cancellation. If you log in to the site again and see "Register for automatic extension" on the license information screen as shown below, the cancellation has been completed.
    Sample alt text

Automatic Renewal setting confirmation

After logging in from the login page (https://au.pismo.tech/login), you can select to terminate the automatic renewal service from [License Information].

Click on the Cancel Auto renewal or Cancel Monthly product.

Sample alt text
＊To view my page, click the person mark on the upper right.

Questions

If you have any problems, please check the inquiry page below or contact us by email.

I found this information helpful.

Yes No

Help us improve this solution.

Thank you for helping to improve this experience.

What would you like to do now?

Browse for solutions, search the Norton Community, or Contact Us.

DOCID: v20230504142152891
Operating System: Android;Mac;Windows;iOS
Last modified: 09/06/2023