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Error: "Invalid Product Key"

Your product activation has failed because the product key that you used is not valid for use with English language Norton products. This issue can occur when products are distributed to you outside of your intended country.

To continue using Norton protection, you can either:

  • Download the Simplified Chinese product to use with your key

  • Purchase a new English product key from the Norton Online Store

Download and install the Simplified Chinese language product

Purchase a Norton product for your language

  • If you intended to purchase and use your Norton product in English, you need to go to the authorized Norton Online Store and complete a new purchase. After you complete your purchase, follow the instructions to download and activate using a new product key.

Contact support

  • If you have additional questions about the validity of your product or you have purchased the product directly from Norton or a Norton partner, contact Norton Support. Make sure that you have the proof of purchase, product key, and order details.

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DOCID: v83110651
Operating System: Windows, Mac OS X
Last modified: 06/03/2019