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Send Norton product debug logs with Norton Support Tool

The Norton Support Tool checks for common issues in your Norton product and helps the Norton team troubleshoot them. The tool generates a support file that gathers debug logs and crash reports of your Norton product, and automatically sends it to Norton.

Follow the below instructions to use the Norton Support Tool and report an issue to Norton.

STEP 1

Access the Norton Support Tool

  1. Download the Norton Support Tool.

  2. Double-click the downloaded file to launch the Norton Support Tool.

  3. In the User Account Control window, click Yes.

STEP 2

Submit product logs using the Norton Support Tool

  1. In the Norton Support Tool window, click Next.

  2. Enter the following details:

    • Your email address associated with your Norton account.

    • Ticket number (if you have been provided one).

  3. In the Details of your issue field, enter a description of the problem.

    For effective troubleshooting, we recommend that you include the following information:

    • Your Windows version.

    • The brand and model of your PC and graphics card.

    • How to reproduce the issue.

    • Any error messages displayed.

    • Any differences in your PC following the issue.

  4. If you have any attachments that can help, click Add files and add the attachments.

    You can also use the Add screenshots option to take a screen capture of the issue.

  5. Click Options and select Full dumps, and click OK.

  6. Click Generate and wait for the Norton Support Tool to complete generating the support file.

  7. Note down the File ID and click Finish.

    In case the upload fails, use the Send File option to send the file again.

To help troubleshoot your issue, mention the File ID when you contact Norton Member Services & Support.

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DOCID: v20230412143930979
Operating System: Windows
Last modified: 10/31/2023