Other products

Error: "You have exceeded the maximum allowed attempts to receive Two-Factor Authentication code. Please try again in 60 seconds."

This issue can occur if you have entered an incorrect code more than five times (both primary and secondary Included). In this case, the account gets locked.

This issue can also occur if you enter an incorrect two-factor authentication code. Verify if you are requesting the code for the registered mobile number or authenticator app using the right account name. To fix this issue, do the following:

  1. Wait for one minute and then sign in to your account. 

  2. If the issue still persists, try clearing the browser cache and cookies and then try to sign in.

  3. Complete any security checks such as image verification while signing in.

I found this information helpful.

Yes No

Help us improve this solution.

Thank you for helping to improve this experience.

What would you like to do now?

Browse for solutions, search the Norton Community, or Contact Us.

DOCID: v137602971
Operating System: Android;Mac;Windows;iOS
Last modified: 06/05/2024