FAQ: Norton subscription status
A valid subscription ensures that you are protected from cyberthreats and cybercrimes in today's digital world. The following FAQ may answer your queries that are related to Norton subscription.
Why do I continue to see renewal alerts even after purchase?
Why are the remaining days in my old subscription not added to the new one?
I have not canceled my subscription. Why do I still see the subscription cancellation message?
How did my subscription get canceled?
-
If you discontinue the subscriptions with your service provider - You get Norton as a subscription from your service provider. So, your subscription gets canceled if you discontinue the subscription with your service provider. You cannot access any of the product features, and your device is vulnerable to viruses and risks.
-
If you transfer the license to other device (single seat) - If you transfer a license, the device from which the license is removed is no longer protected.
-
If your service provider cancels your subscription - Your service provider may cancel your subscription due to billing or other issues. Your subscription should automatically regain once these issues are resolved.
Why am I seeing Check subscription or Check service link instead of remaining days?
Why is the subscription status not showing remaining days anymore?
If you have any other issues, please visit Member Services and Support website to resolve them.
How do I know if my product or license is registered to Norton account?
Your product or license may not be registered to your account if:
-
You activate your product for the first time after you purchase from a retail store or a third-party website.
-
Your product came preinstalled on your computer and was not activated.
Help us improve this solution.
Thank you for helping to improve this experience.
What would you like to do now?
Browse for solutions, search the Norton Community, or Contact Us.
Operating System: Windows
Last modified: 07/25/2024