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Access your Norton account

You create an account when you purchase or install your Norton product. You can manage your subscription, find your product key, activate subscription renewal, activate cloud backup, or access other services from your account.

Before you create a new account, check the following to know if you already have an account:

  • If you have installed or activated a Norton product, you most likely have an account. As part of the installation or activation process, you need to create one by providing your name, email address, and a password.
  • If you purchased a product from Norton.com or renewed a Norton product subscription you were asked to provide your name, email address and a password, and an account was created for you.
  • If you signed up for Norton Family or Norton Safe Web, you may have an account. But, ensure that this account also has the Norton Security license associated with it.

If you do not have access to your old email or if you did not receive the password reset email, contact Member Services and Support for assistance.

Access your account

  1. Go to my.Norton.com and click Sign In.

    If you do not have an account, you can create one using your email address, Apple ID, or Google email. You can also link your existing account with Apple ID or Google email.

  2. Type in your username/email address and password, and then click Sign In.

    If you have created or linked your account with Apple ID or Google email, click Do you want to try our new sign-in? and complete the sign-in process.

    If you do not remember your password, recover your Norton account.

  3. If you see a screen that asks you to choose the account, click Continue next to the account to which you want to sign in. You see this screen if:

    • You have multiple accounts with the same username but different password.

    • You use your Norton username on your LifeLock account or vice versa.

  4. If you have set up two-factor authentication, enter the code that you received and click Verify.

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DOCID: v53370843
Operating System: windows, mac, android, ios
Last modified: 12/13/2021