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Reset vault password of Norton Password Manager from your mobile device

Norton Password Manager lets you reset your vault password from your mobile device only. You cannot reset your vault password from your Windows device. To reset the vault password from your mobile device, ensure that the Norton Password Manager app is installed and configured to open vault using biometric authentication.

Reset vault password from Android device

  1. Sign in to your Norton Password Manager app using biometric authentication.

  2. In the Vault screen, tap the Menu icon , and then tap Settings.

  3. In the Settings screen, tap Vault.

  4. In the Vault screen, tap Reset Password.

    Approve using biometric authentication.

  5. In the Reset password screen, follow the on-screen instructions and tap Save.

Reset your vault password from iOS device

    This feature is available only on iOS devices running iOS 10 or above.

  1. Sign in to your Norton Password Manager app using biometric authentication.

  2. In the Vault screen, tap the Menu icon , and then tap Settings

  3. In the Settings window, tap Vault.

  4. In the Vault screen, under VAULT PASSWORD, tap Reset Password.

    Authenticate using Touch ID or Face ID.

  5. In the Reset password screen, follow the on-screen instructions to reset password and tap Save.

For more help, contact Member Services & Support.

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DOCID: v135002142
Operating System: Android, ios
Last modified: 01/15/2021