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Norton Maintenance Mode for Windows XP and Windows Vista

As of June 2018, Norton has moved Windows XP and Windows Vista versions of its client security software into Maintenance Mode. This article provides more information on how this decision potentially impacts you.

Norton protection will stop supporting Windows XP and Vista in early 2021. An exact end-of-support date will be communicated soon and your Norton protection will continue to function normally until then. After the end-of-support date, computers running unsupported operating systems will no longer receive product, service and protection updates, and virus definitions. For more information, read End-of-Support announcement for Norton protection on Windows XP and Windows Vista.

Why are Windows XP and Windows Vista being moved to Maintenance Mode?

  • Microsoft stopped supporting Windows XP in 2014 and Windows Vista in April 2017.

  • Unsupported versions of Windows no longer receive software updates from Microsoft that improve Windows stability and security.

  • It becomes progressively more difficult for software developers like NortonLifeLock to provide new feature enhancements to unsupported operating systems.

What does "Maintenance Mode" mean?

  • Maintenance Mode means that the Norton client security software installed on Windows XP and Windows Vista will continue to receive certain services, like malware definition updates, but that certain other services, like new product capabilities, will no longer be provided.

What services will continue in Maintenance Mode?

  • Your Norton client security software will continue to receive the latest malware definitions by LiveUpdate.

  • Your Norton client security software will continue to receive vulnerability updates and compatibility fixes.

  • You will continue to enjoy the Virus Protection Promise*, if applicable.

What services will stop or change in Maintenance Mode?

  • Your Norton client security software will no longer receive the new product updates that the customers on supported versions of Windows (Windows 10, Windows 8, and Windows 7) will receive.

  • Due to Microsoft, Google, and Mozilla no longer providing browser support for Windows XP and Windows Vista, Norton is no longer supporting the Identity Safe browser plug-in. You will still be able to access your stored passwords through the main service interface or Identity Safe website. Norton will no longer support automatically filling in forms or saving passwords from the browser.

Windows XP or Windows Vista devices with Norton have more protection against malware than an unprotected system would.

Contact Norton Support for assistance on helping you resolve this issue.

*Virus Protection Promise: Virus Protection Promise: To be eligible, you must have a qualifying subscription with automatic renewal. If a Norton expert is unable to remove the virus from your device, then you may receive a refund based on the actual price paid for the current term of your qualifying subscription. If you have a bundle (a qualifying subscription from NortonLifeLock purchased with either another offering from NortonLifeLock, or a third party offering), your refund will be limited to the Manufacturer's Suggested Retail Price of only your qualifying subscription for the current term, not to exceed the total bundled price paid. Any refund will be net of any discounts or refunds received and less any shipping, handling and applicable taxes, except in certain states and countries where shipping, handling and taxes are refundable. The refund does not apply to any damages incurred as a result of viruses. See Norton.com/guarantee for complete details.

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DOCID: v126160909
Operating System: Windows
Last modified: 09/17/2020