Other products

The activation screen is stuck at "Communicating with Norton Server..."

To check if the issue you are experiencing is related to a known system problem or outage, visit Norton Services Status page.

This problem can happen if a default browser is not set on your computer. If you have Google Chrome installed on your computer, change the settings to set it as your default browser.

Depending on the version of Windows on your computer, do one of the following:

I have Windows 10
I have Windows 8 or earlier

The solution made it easy for me to handle my issue.

Yes No

Help us improve this solution.

Thank you for helping to improve this experience.

What would you like to do now?

Browse for solutions, search the Norton Community, or Contact Us.

DOCID: v113915878
Operating System: Windows
Last modified: 11/19/2019