Sign in to your Norton account

Your Norton account helps you to:

• Manage your subscription

• Update your personal and billing information

• Find your product key

• Activate subscription renewal

• Activate cloud backup

• Access other services and a lot more.

You should already have an account if you have:

• Installed or activated a Norton product

• Purchased a product from Norton.com or renewed a Norton product subscription.

• Signed up for Norton Family or Norton Safe Web.

Depending on what you would like to do, select one of the following:

• Steps to sign in to your account

• Troubleshoot account related issues

Sign in to your account

If you already have a valid Norton account, then follow the steps below to sign in to your account:

1. Go to my.Norton.com and click Sign In.

2. Enter your username or email address.

3. Choose one of the following sign-in methods:

   Sign in with a one-time passcode

   1. Click Send me a code.

   2. In the Request on-time passcode window, select how you want to receive the code: either your registered email address or mobile number (if available), then click Continue.

   3. Enter the passcode and click Verify.

   Sign in using your password

   1. Click Use password.

   2. Enter your password and click Sign In.

      If you do not remember your password, click Forgot password? to set up a new password.

   3. If you have enabled two-factor authentication for your account, enter the verification code and click Verify.

   Sign in with a third-party account

   1. Click sign in with Google, Apple ID, or Microsoft (if already linked).

   2. Follow the on-screen instructions to sign in to your account.

If you see multiple accounts, select the account you would like to sign in to and then click Continue.

You see this screen if:

• You have multiple accounts with the same username but different passwords.

• You use your Norton username on your LifeLock account or vice versa.

Further recommendations

• Resolving problems with receiving Norton account password reset emails

• Set up Two-factor authentication for your Norton account