Get help to resolve your identity theft issue with our Identity Restoration Specialists

Many people would not know what to do should their identity be stolen.

Norton 360 Advanced, Norton Identity Advisor, and Norton Identity Advisor Plus subscriptions offer Identity Restoration Specialists to help you each step of the way should you discover you're a victim of identity theft. Our knowledgeable Identity Restoration Specialists can help you resolve your identity theft event. They know the steps you should take and the calls you should make to help you resolve your identity theft.

How do I connect with an Identity Restoration Specialist?

If you believe you are the victim of identity theft, call the number below to open a Restoration case.

Working Days: Monday to Friday (closed on Public Holidays) for most regions. The United States and Japan work 365 days.

Country	Language	Telephone	Support (local hours)
Belgium	Dutch, French, German	+3280089411	9:00 AM to 06:00 PM
Italy	Italian	+39800140077
Netherlands	Dutch	+318000231738
Sweden	Swedish	+46201604791
Switzerland	French, German, Italian	+41800005650
United Kingdom	English	+442034674551
Brazil	Portuguese	0800 047 4402	9:00 AM to 08:00 PM
France	French	+33186990354
Germany	German	+498001013818
Canada Telus	1 for English 2 for French	1844 388 0386	9:00 AM to 05:00 PM
Poland	Polish	+48800013008	9:00 AM to 05:00 PM
Japan	Japanese	0344776135	10:00 AM to 07:00 PM
Australia	English	1800 830 526	1:00 AM to 11:00 AM
Mexico	Spanish	01800 062 6447	7:00 AM to 05:00 PM
New Zealand	English	0800 570 503	3:00 AM to 1:00 PM
Spain	Portuguese	+34900031419	12:00 PM to 11:00 PM
United States	English	1800 543 3562	24x7

How can an Identity Restoration Specialist help a customer?

If your identity is compromised, a dedicated Identity Restoration Specialist can help you.

They can:

Help you resolve your identity theft case with merchants and other relevant parties, including credit card companies, financial institutions, government agencies or other official parties
Make phone calls with you, if permitted (varies by region)
Guide you from your matter's initiation to its resolution

What is the average time of a restoration case?

Each case is individual, so the time varies based on how complex the case is. We will assign a dedicated Identity Restoration Specialist to help you with your case from initiation to resolution.

What are the steps in the restoration process?

File a request: You call our Identity Restoration Specialist to inform us about the potential identity theft.
Collect potential identity theft information: The Identity Restoration Specialist will gather the information you provide to open a case.
Assistance with merchants and third parties: Our Identity Restoration Specialist will guide you through the process of contacting the merchants to help you resolve your case.
Verify closure: Our Identity Restoration Specialist will help guide you through the closure of your case by ensuring you receive the proper release letter from the merchants and third parties. Steps may vary per restoration case.

Are there any (technical and legal) limitations that an Identity Restoration Specialist can help with?

Our Identity Restoration Specialist will assist you with contacting merchants and third parties by providing you contact information or on three-way calls if you ask for and is permitted, as appropriate.

What would I do if I had a question about my coverage or policy? (Australia and New Zealand Only)

Please raise your inquiry with us, and we will make sure someone from AIG will contact you for full details, terms, and restrictions on the policy you can see

What would I do if I had a question about my coverage or policy? (US Only)

Please raise your inquiry with us, and we will make sure someone from United Specialty Insurance Company, Inc. (except NY and WA) contacts you for full details, terms, and restrictions on the policy.

For NY State Residents, it is State National Insurance Company, Inc., and for WA State Residents, it is United Specialty Insurance Company, Inc.

You can also visit https://www.nortonlifelock.com/us/en/legal/

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