Applicable for: Android;Mac;Windows;iOS
You may change your mind, or your needs may change, and that's what our Cancellation & Refund Policy is for, although we would be sad to see you go.
Your cancellation, return, and refund eligibility may differ if you purchased from or are billed through a third party (e.g., app store, service provider, retailer, etc.). Review your offer terms for more information.
Our policy is independent of any statutory rights that you may have under the law.
Contact us or
Sign in to your account and then:
For Japan:
If your order number starts with APXXXXXXXX or NPXXXXXXXX or if you have Norton 360 Standard Plus, follow the steps above to turn off Auto Renewal for your subscription.
If your order number starts with SY, visit here to turn off Auto Renewal. You will need your "original order number" and the email address that was used when you ordered.
*Your original order number is in the email that we sent at the point of the first purchase completion.
It typically takes a few hours from your request for the change to take effect.
Effects of stopping your subscription from automatically renewing:
Your subscription will continue through the end of your already paid subscription term, after which it will end and not automatically renew.
Any benefits associated with automatically renewing subscriptions may end when you stop your subscription from automatically renewing.
In case of add-on subscriptions linked to a main subscription, the cancellation of the renewal for your main subscription will also cancel the renewal for the added-on subscriptions.
However, the cancellation of the renewal for your added-on subscriptions will not cancel the renewal for your main subscription, and your renewal price will be adjusted accordingly.
Under our 60-day Money Back Guarantee, the purchase of an annual subscription is eligible for a full refund, if requested within 60-days of the date of purchase.
Each annual renewal is also eligible for a full refund, if requested within 60-days of being charged.
The purchase of a Norton Ultimate Help Desk 1-device or a Privacy Monitor Assistant annual subscription is eligible for a full refund, if requested within 60-days of the date of purchase, or in the case of an annual renewal, within 60-days of being charged, provided that in either case services have not yet been redeemed.
The purchase of a monthly subscription is eligible for a full refund, if requested within 14-days of the date of purchase.
Subsequent monthly renewals are not eligible for a refund.
The purchase of a Norton Ultimate Help Desk 3-devices or a Privacy Monitor Assistant monthly subscription is eligible for a full refund, if requested within 14-days of the date of purchase, or in the case of monthly renewals, within 14-days of being charged, provided that in either case services have not yet been redeemed.
Main subscription contract cancellation:
This will cancel your main subscription contract and all add-on subscriptions linked to it simultaneously. The same refund rights as above will apply to your main subscription contract and all add-on subscriptions linked to it.
Add-on subscription contract cancellation:
Only the add-on subscription you want to cancel will be cancelled. The same refund rights as above will apply but only to the add-on subscription contract you are canceling and asking a refund for.
Trial for annual subscriptions:
If you do not cancel your trial, the subscription fee for your first year following the end of your trial and then each subsequent annual renewal fee are eligible for a full refund, if requested within 60-days of being charged.
Trial for monthly subscriptions:
If you do not cancel your trial, the subscription fee for your first month following the end of your trial is eligible for a full refund, if requested within 14 days of being charged.
Subsequent monthly renewal fees are not eligible for a refund.
Under our 60-day Money Back Guarantee, the purchase of an annual subscription is eligible for a full refund, if requested within 60-days of the date of purchase.
Each annual renewal is eligible for either:
A full refund under our 60-day Money Back Guarantee, if requested within 60 days of being charged.
OR
After the expiration of the 60-day Money Back Guarantee, a pro-rated refund of the days left in your renewed subscription term, beginning the month after you request the refund.
The purchase of a Norton Ultimate Help Desk 1-device annual subscription is eligible for a full refund, if requested within 60-days of the date of purchase, or in the case of an annual renewal, within 60-days of being charged, provided that in either case services have not yet been redeemed.
Main subscription contract cancellation:
This will cancel your main subscription contract and all add-on subscriptions linked to it simultaneously. The same refund rights as above will apply to your main subscription contract and all add-on subscriptions linked to it.
Add-on subscription contract cancellation:
Only the add-on subscription you want to cancel will be cancelled. The same refund rights as above will apply but only to the add-on subscription contract you are canceling and asking a refund for.
If you do not cancel your trial, the subscription fee for your first year following the end of your trial and then each subsequent annual renewal fee are eligible for either:
A full refund under our 60-day Money Back Guarantee, if requested within 60-days of being charged.
OR
After the expiration of the 60-day Money Back Guarantee, a pro-rated refund of the days left in your renewed subscription term, beginning the month after you request the refund.
You may cancel your subscription contract and request a refund under the below terms. Upon cancellation, you must uninstall and delete all copies of the software from your device(s).
Annual subscriptions (one-year term or more):
Within the European Economic Area, Switzerland, and the UK, you may have a statutory right to withdraw from your contract for any or no reason within 14 calendar days of the day your order is confirmed. This is known as the "Withdrawal Period."
For more information, please visit How to exercise your Right of Withdrawal.
The following purchases are not eligible for a refund under our policy:
Not For Resale (NFR) and complimentary software;
Certain of our offerings sold with other third-party offerings (e.g. when a third-party sells our subscription together with a computer);
Certain purchases completed and fulfilled, and also renewed, by a third party (e.g. app store, service provider, reseller, retailer, vendor, etc.);
Repeat purchases that were previously refunded and,
Norton Services already redeemed or where setup has been performed.
Visit Member Services and Support for help with your subscription and orders.
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