Recovering your Norton account

Introduction and prerequisites

This article outlines the steps to regain access to your Norton account if you have forgotten your username or password. It provides instructions on using alternative sign-in methods and detailed steps for resetting your password or retrieving your username.

Try alternative sign-in methods

Before you reset your password or retrieve your username, check if you can sign in using an alternative method.

1. Go to the Norton Login webpage.

2. Select one of the relevant options:

   • Sign in with Google

   • Sign in with Apple

   • Sign in with Microsoft

3. Alternatively, click Request one-time passcode to receive a One-Time Passcode (OTP) by Email or SMS to verify your identity and sign in.

Reset your account password

If you have forgotten your password:

1. Go to the Reset Your Password webpage.

2. Enter the email address that you used to make your purchase or to create your account.

3. Click Continue.

   If an account is associated with the email address, Norton sends you an email with password reset instructions.

   If you do not see the password reset email in your inbox, check your spam or junk folders. The password recovery emails from Norton have the following details:

   • From: no-reply@mylogin.norton.com

   • Subject: Reset your account password

4. Open the email and click the Reset Password button.

   If you did not receive the password reset email, refer to the following article: Resolving problems with receiving Norton account password reset emails. If your email account is not active, contact Norton Support.

5. Create a new password for your account.

   Your password must be case-sensitive, 8 characters or longer, and contain at least one upper- and lowercase letter, one number, and one symbol.

6. Your Norton account password has been reset.

Retrieve your username

If you have forgotten your username:

1. Go to the Forgot Username webpage.

2. Enter the email address that you used to make your purchase or create your account.

3. Click Continue.
   If an account is associated with the email address, Norton sends you an email. Follow the instructions provided in the email. 

4. Your Norton account username has been retrieved. 

Further recommendations

• For issues with receiving password reset emails, refer to: Resolving problems with receiving Norton account password reset emails.

• For issues with receiving SMS or voice code, refer to: Resolving problems with receiving SMS or voice code for your Norton account.