Promotional banner image

Upgrade for Free

Cybercrime is evolving. So is your protection. *Offer for existing members for the remainder of your subscription. Terms apply.

Message: "Your account is not currently protected by Norton Auto-Scan" when accessing Norton Safe Web on Facebook

Applicable for: Mac;Windows

Facebook recently made changes that limit what information third-party Facebook apps can access. Due to these changes, the Norton Safe Web for Facebook app no longer has permission to scan posts from your friends on your timeline. However, current Norton customers still receive protection while using Facebook on a PC or Mac protected by Norton: Norton's Intrusion Prevention System (IPS) detects malicious links your friends might post without requiring certain Facebook interfaces. If you're not a Norton customer, you can try Norton Security free trial.

For future updates, follow us on Facebook and on Twitter (@NortonOnline).

DocID: v110657429
Last modified: 04/24/2025

Was this article helpful?

Download
Manage my account
Buy & renew
Contact us
Community
Support scams
Norton rescue tools
Think you have virus?
Problem launching on Windows