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Resolving problems with receiving Norton account password reset emails
Quick answer
If you are not receiving a Norton account password reset email, first verify your email address for typos and check your spam or junk folders, as well as specific tabs in email services like Gmail or Outlook. If these common checks don't resolve the issue, consider temporary network restrictions, email filtering rules, or email storage limits, or if you are a LifeLock Family Plan member, ensure your account setup is complete.
Resolution steps
If you do not receive the password reset email, there could be a few reasons why. A typo in your email address, network issues, your email provider temporarily blocking messages, or the email being filtered out into your spam folder are a few possible issues.
Troubleshoot common issues
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Verify your email address: Ensure there are no typos in the email you provided during the reset process.
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Check your spam or junk folder: Sometimes, reset emails are mistakenly flagged as spam. The password reset emails from Norton have the following details:
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Subject: Reset your account password
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Check automatic tab filtering (Gmail, Outlook/Hotmail/Live):
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In Gmail, look for reset emails under Promotions, Social, or Updates tabs, or in the All Mail instead of your Primary inbox.
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In Outlook/Hotmail/Live.com, check the Other inbox if the email is not in the Focused inbox, and add no-reply@mylogin.norton.com to your contacts ensure future emails arrive in your main inbox.
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Try a different network: Occasionally, network restrictions (especially on corporate or school networks) may block certain emails.
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Check email filtering rules: Custom filters or rules in your email account may be redirecting or blocking incoming emails.
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Wait and try again: Your email provider may be experiencing delays. Try sending the reset emails after a few minutes.
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Review your storage: Email service provider usually provides a limited amount of storage space. If your account is full, you will not be able to receive new emails. You can check your storage usage in your email settings.
If the steps above do not work, contact Norton Support.
Troubleshoot LifeLock Family Plan issues
If you are a member of a LifeLock Family Plan and cannot sign in or receive the password reset email, your account setup is still pending. Until the setup is completed, sign-in attempts will fail, and password reset emails will not be delivered.
To complete your account setup, follow the relevant steps below according to the type of user you are:
If you are the primary user under a Family Plan
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Open your Norton or LifeLock Order Confirmation email.
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Select Get Started.
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Follow the steps to verify your identity and create an account to set up your features.
If you are a secondary user under a Family Plan
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Open your welcome email with the subject line: Your identity protection is now active.
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Select Create My Account.
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Follow the steps to verify your identity and create an account to set up your features.
Troubleshoot sign in issues when you lose access to your registered email address
If you cannot access your registered email, Norton offers different ways to sign in securely. These options are available only if you have registered an active mobile phone number or linked a third-party sign in such as Google, Apple, or Microsoft.
Option 1: Send me a code (One-time passcode)
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Go to https://my.Norton.com and click Sign In.
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Enter your Username or email.
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Click Send me a code instead of entering your password.
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On the delivery options screen, select Send SMS to your registered phone number.
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Enter your registered phone number and Click Continue.
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Check your phone for the passcode and enter it to complete the sign-in process.
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After signing in, go to Account Settings to update your email address or other account details.
Option 2: Use a third-party account (Google, Apple, or Microsoft)
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Go to https://my.Norton.com and click Sign In
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Select sign in with Google, Apple, or Microsoft, depending on which account you previously linked to your Norton account.
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After signing in, go to Account Settings to update your email address or other account details.
Symptoms / issue
Customers experience not receiving a password reset email for their Norton account. The password reset emails from Norton should have the following details:
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From:
no-reply@mylogin.norton.com -
Subject:
Reset your account password
Last modified: 10/22/2026
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