Download and run Norton Power Eraser - Free virus and malware removal tool

Download Norton Power Eraser.

Click Save.

Select the location as Desktop, and then click Save.

To run Norton Power Eraser, double-click the NPE.exe file.

If the User Account Control window prompts, click Yes or Continue.

Read the license agreement, and click Accept.

Norton Power Eraser checks for and downloads the new version if available.

In the Norton Power Eraser window, click the Scan for Risks icon.

By default, Norton Power Eraser performs a Rootkit scan and requires a system restart. When you see a prompt to restart the computer, click Restart.

If you do not want to include the Rootkit scan, go to Settings, and uncheck the option Include Rootkit scan (requires a computer restart).

Wait for the scan to complete.

When Norton Power Eraser completes the scan, it displays the scan results. The items that Norton Power Eraser considers as risks, display the status as Bad and recommended action as Remove. The items that require further review display the status as Unknown.

Depending on your situation, do one of the following:

• If you see No Risks Found, Norton Power Eraser did not detect any risks on your computer, click OK to exit.

• If you see any files that are listed as Bad, the Remove check box under Action is checked automatically. It is recommended to remove these files.

• If you see any files that are listed as Unknown, for each of these files, click the cloud icon next to it. It sends the file to a Symantec server and scans it using the traditional signature-based detection engines.

  • If the Cloud Scan result shows Bad for any file, click the Remove check box.

  • If the Cloud Scan result shows Not a Known Threat, do not click the Remove check box. The file may not be a threat, and needs further analysis.

Make sure that Create System Restore Point before proceeding with fix check box is selected.

Click Fix Now.

If you are asked to restart the computer to complete the removal, click Restart Now.

After successful removal of the risk, click Done.

In the Norton Power Eraser window, click the Unwanted Application Scan icon.

When Norton Power Eraser completes the scan, the results are displayed in the Unwanted Apps Scan Complete window.

If there are no unwanted applications detected on your computer, the message "No Risks Found" is displayed. Click Back.

If unwanted applications are detected, then in the Unwanted Apps Scan Complete window, next to the unwanted application or toolbar, click Uninstall.

Follow the on-screen instructions.

When the uninstall completes, restart the computer.