Signs that your computer may be infected

Many Norton offerings come with an additional benefit called the Norton Virus Protection Promise, which includes access to Norton experts who can work with you to diagnose and remove viruses should you run into any problems during your subscription. In the unlikely event that Symantec is unable to remove a virus from your device, you may be entitled to a refund of the Norton subscription or Norton bundle (as applicable).

If you are not eligible for Norton Virus Protection Promise, tell us more about the problems that you face on your computer, or why you think your computer is infected.

Select the statement that best describes your situation:

Using public Wi-Fi?

Public Wi-Fi is found in places like airports, coffee shops, malls, and restaurants, allowing you to access the Internet for free. While public Wi-Fi is convenient, there are risks with using these networks.

Keep your information hidden from prying eyes, with a virtual private network (VPN), like Norton WiFi Privacy.

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DOCID: kb20100816020421EN_EndUserProfile_en_us
Operating System: Windows
Last modified: 09/12/2017