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Remove unwanted pop-ups or site redirects

This problem can be caused due to a browser hijacker. A browser hijacker is a type of malware that is designed to change your browser's settings. You may experience any of the following behaviors:

  • Your search is getting redirected to different websites

  • Your homepage or search engine is changed without your permission

  • Webpages load slowly

  • You see multiple toolbars on your web browser which you did not install

  • You get multiple pop-up alerts for advertisements

If you see pop up that direct you to third-party support site or if you think you have been scammed, read Learn more about technical support scams and steps to avoid them.

STEP 1

Download and run Norton Power Eraser - Unwanted Application scan

  • Depending on your operating system, select one of the following.

If Norton Power Eraser does not remove the unwanted toolbars, then manually remove them by using the Add/Remove Programs or Uninstall a Program in the Control Panel. Adware generally installs a new toolbar in your browsers and changes your default search engine setting to a third-party search engine.

STEP 2

Reset browser settings

  • Depending on your browser, reset the browser settings to completely remove the unwanted toolbars and search engines.

STEP 3

Download Norton Power Eraser and run a scan

  • Depending on your operating system, select one of the following.

Did Norton Power Eraser detect any threat?

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DOCID: kb20100811171926EN
Operating System: Windows
Last modified: 04/07/2021