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Fix the LiveUpdate problem if it freezes at the "Downloading" stage without any progress

To resolve this problem, restart the computer.


Restart the computer

  1. Exit all programs.

  2. Restart the computer.

    If your Mac fails to restart, go to Step 2 to Force Quit Norton.


Force quit Norton

  1. On the menu bar, from the Apple menu, select Force Quit.

    You may also press Command + Option + Esc keys to open the Force Quit Applications window.

  2. From the list of applications, select your Norton app, and click Force Quit.

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DOCID: v132095224
Operating System: Windows, Mac OS X
Last modified: 07/19/2019