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Applicable for: Mac
Message: "Incompatible operating system" appears while installing Norton app on Mac
You see this error when you try to install Norton apps on an unsupported operating system.
| Norton App | Supported Operating System |
| Device Security | macOS 10.13 or later |
| Norton AntiTrack | macOS 11 or later |
| Norton VPN | macOS 10.15 or later |
| Norton Utilities Ultimate | macOS 11 or later |
To resolve this issue, check the table above to confirm the supported operating system for your Norton app, upgrade macOS if needed, and then install Norton App.
To know the version of the Mac operating system installed on your Mac, click the Apple menu icon and then click About This Mac. For detailed steps on updating your macOS to the latest version, refer to the Apple article.
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DocID: v20240305220805475
Last modified: 05/14/2026
Last modified: 05/14/2026
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