Turn on VPN to allow Norton to protect your Mac against suspicious network activities

You can add VPN configurations on your Mac to prevent your online activities from being tracked by third-party trackers, including ISPs, or the websites that you visit, giving you private internet access.

This feature is available only for users subscribed to Norton 360 plans that include Secure VPN. This feature is not available in all countries.

When adding the VPN profile, you need to provide your Mac administrator account password to allow the keychain access for NEIKEv2Provider. NEIKEv2Provider is a service responsible for establishing secure VPN connections. It requests the access to the keychain to receive the required authorization data for the VPN connection.

If you have multiple user accounts created for your Mac, you may encounter a problem with Secure VPN option missing from your My Norton dashboard. To fix this problem, make sure that you login into your Mac with the same user account on which you have activated your Norton product that includes Secure VPN. For more information, see Fix problem with Secure VPN option missing from the My Norton dashboard on Mac

The below steps are applicable only after you install or update your Norton device security product to the latest version on macOS Mojave 10.14.x or later.

  1. Open your Norton device security product on Mac.

  2. In the My Norton window, next to Secure VPN, click Turn On.

  3. Read the on-screen instructions, click Next, and then click Turn On.

  4. Click Allow to create a new VPN profile on your Mac.

  5. You receive the keychain access notification from Apple to receive the required authorization data for the VPN connection. NEIKEv2Provider is a service responsible for establishing secure VPN connections.

    Your keychain password is same as your user account password that you use to log in to your Mac.

    Type your Mac administrator account password and click Always Allow to sign into your VPN profile so that you will not receive the keychain access alert again.

    You may see the keychain alert again if you have clicked the Allow option in the first alert notification. In that case, make sure that you click the Always Allow option in the second keychain alert so that you will not receive the keychain alert again when you access the VPN option in the future.

If you do not remember the keychain password for your Mac, refer the Apple Support article.

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