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Important Update to Norton Family's SMS and Call Feature

Due to recent policy changes by Google, the Text Message Monitoring feature, and the feature that enables parents to block children from making/receiving phone calls during no screen time, are currently disabled.

This affects two of the core features of Norton Family in Android:

  • Children will now be able to receive/make calls to anyone they choose during Time Curfew and Instant Lock periods. Due to the recent policy changes by Google, Norton Family is not permitted to restrict calls to only those listed on your Emergency Contacts list.

  • SMS supervision is not available at this time. So, you cannot monitor or view the messages that your child exchanges with their friends.

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DOCID: v119791613_nortonfamily_help_en_us
Operating System: Windows, Android, iOS
Last modified: 06/19/2019