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Unable to access a specific website when Norton AntiTrack extension is ON or enabled

Certain websites require tracker blockers to be turned off in order to function correctly. Turning off tracker blockers may make your personal information vulnerable to cybercriminals.

Norton AntiTrack masks your personal information for the website to function correctly and blocks and notifies you of tracking attempts made by a specific website.

If a website does not work correctly due to tracker blockers, follow the steps below:

Fix it Option

Click the Fix it button present on the Norton AntiTrack extension.

Sample alt text

If the issue persists, allow tracking and profiling for the particular website. Depending on your operating system, follow the steps below:

Windows

  1. Open your browser and launch the website for which the tracker blocker needs to be disabled.

  2. Click the Norton AntiTrack browser extension.

  3. In the Blocking tracking and profiling window, next to Disable AntiTrack on this site, click Once or Always.

    Sample alt text

    When AntiTrack is disabled, the tracking and fingerprinting attempts of a specific website will not be blocked.

    You can also enable Norton AntiTrack extension for a specific website that was disabled earlier. To enable Norton AntiTrack again, click Enable AntiTrack for this site on the Norton AntiTrack extension window.

Android

  1. Open Norton AntiTrack app.

  2. Launch the webpage that is unable to load with trackers blocked.

  3. Tap the Fix it option present on the page.

  4. If the webpage still does not load, in the Disable AntiTrack? screen, tap Disable Once or Disable Always.

When AntiTrack is disabled, the tracking and fingerprinting attempts of a specific website will not be blocked.

Follow the steps to add a website to the exclusion list manually:

  • If a website is open on Norton AntiTrack:

    • Tap the Sample alt text icon on the top-right corner of the address bar.

    • Tap Sample alt text on the bottom right to add exceptions manually.

    • Tap Add and enter the website URL into the text box

    • Tap Add.

  • If a website is not open on Norton AntiTrack:

    • Tap the Sample alt text icon on the top-right corner of the address bar.

    • Tap Add and enter the website URL.

    • Tap Add.

iOS

  1. Open your browser and launch the website for which the tracker blocker needs to be disabled.

  2. Click the Norton AntiTrack browser extension.

  3. In the Blocking tracking and profiling window, next to Disable AntiTrack on this site, click Once or Always.

    Sample alt text

    When AntiTrack is disabled, the tracking and fingerprinting attempts of a specific website will not be blocked.

    You can also enable Norton AntiTrack extension for a specific website that was disabled earlier. To enable Norton AntiTrack again, click Enable AntiTrack for this site on the Norton AntiTrack extension window.

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DOCID: v20211122121120272
Operating System: Android;Windows;iOS
Last modified: 12/10/2023