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Message: "Error Connecting: Secure VPN is having trouble connecting to the server..."

Norton Secure VPN/Secure VPN is no longer available for use within India as a result of governmental regulations requiring the logging and saving of user data, but you can still use your product/subscription when traveling outside of India.

Our Customer support would deliver the same message and cannot help/troubleshoot this experience if you reach our support.

This error is displayed if Secure VPN fails to connect to a VPN server, which can be caused due to temporary problems with your network connection. To fix this problem, wait for some time and try connecting to Secure VPN again.

Connect to a different VPN region

Try connecting to a different VPN region

  • Example #1: If you are in the USA and the VPN region is set to "Auto-Select", then, connect to the USA region manually from the VPN region tab

  • Example #2: If you are in the USA and the VPN region is already selected to the "USA", then, connect to the closest different region "Canada" or "Mexico"

  • Example #3: If you are in Germany and the VPN region is already selected to "Germany", then, connect to the closest different region "Switzerland" or "France"

Check your Internet connection

Try to access the internet. If you are having an issue accessing the internet when the VPN is disconnected, then, the problem is with the internet connection to which you are connected.

Sign out & restart device

  1. Sign out from Norton Secure VPN.

    • Open Norton Secure VPN app

    • Tap the Menu icon on the top-left corner of the app

    • Tap Log out and tap Yes to confirm

  2. Exit Norton Secure VPN.

    • On iOS - Swipe-up the Norton Secure VPN app to quit

    • On Android - Go to the recently opened apps and close Norton Secure VPN

  3. Restart the device.

  4. Open Norton Secure VPN app & sign in with your Norton Account - Allow the Notification and VPN configuration

Connect to a different network

If you still see the error, connect to a different Wi-Fi network or connect to mobile data connection on your device

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DOCID: v134429310
Operating System: Android;iOS
Last modified: 07/11/2022