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Remove Fake pop-up or tech support scam messages that warn the computer is infected

Some fraudulent companies use fake pop-up warnings that claim your computer is infected with a virus. These Pop-ups are made to look like a Norton virus scan alert or other types of legitimate security warning.

To identify and avoid fake tech support scams:

  • Examine the message closely; look for obvious signs of fraud such as poor spelling, unprofessional imagery, and bad grammar.

  • Do an Internet search for the phone number that is listed in the pop up to verify its legitimacy.

  • You will never receive an unsolicited call from Norton Support to fix issues with your computer. You will only receive a call if you have requested for it.

To learn more, read Learn more about technical support scams and steps to avoid them.

If you need help, contact Member Services and Support.

Contact Us

If you want to know whether the email that you have received is from Norton, read Verify that an email you receive from Norton is legitimate.

If you think your computer is infected, read Signs that your computer may be infected.

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DOCID: v122764455
Operating System: Windows
Last modified: 09/01/2020