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Applicable for: Windows
Message: "Internal Error: We were unable to verify your subscription ..." in Norton VPN
To fix this problem, restart your computer.
Restart your computer.
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Exit all programs.
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Restart your computer.
If the problem persists, uninstall and reinstall Norton VPN.
Uninstall Norton VPN
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Press the Windows + R keys to open the Run dialog box.
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Type in the following text, and then press Enter.
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In the list of currently installed programs, select Norton VPN, and click Remove or Uninstall.
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Follow the on-screen instructions to uninstall Norton Secure VPN.
Reinstall Norton VPN
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Sign in to your account.
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In the My Norton portal, under Secure VPN, click Download.
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Click Agree & Download, and then save the installer.
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Double-click the installer file that you downloaded.
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Follow the on-screen instructions to complete the installation.
Last modified: 12/03/2024
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