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Cancel your automatically renewing subscription

To cancel, Sign in to your account and visit the My Subscriptions tab to manage your renewal settings. You can also talk to our Support team.

For Japan, Korea, China, Hong Kong and Taiwan: If your order number starts with APXXXXXXXX or NPXXXXXXXX or if you have Norton 360 Standard Plus, follow the steps above to cancel your automatically renewing subscription. If your order number is different, visit your Norton store to manage your update settings. You will need your order number and email address when you ordered.

If you choose to cancel subscription renewal on your current protection, you must manually renew your subscription before it expires or risk losing it.

If you have already been charged and want to request a refund contact Member Services and Support.

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DOCID: kb20090818144126EN
Operating System: Windows, Mac OS X, Android, iOS
Last modified: 06/17/2021