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Maintenance Mode for Windows XP, Windows Vista, and Windows 7 SP0 for Norton security software

We have moved Windows XP, Windows Vista and Windows 7 SP0 (Service Pack 0) versions of our security software into Maintenance Mode. This article provides more information on how this decision potentially impacts you.

Why are Windows XP, Windows Vista, and Windows 7 SP0 being moved to Maintenance Mode?

  • Microsoft stopped supporting Windows XP in 2014, Windows Vista in April 2017, and Windows 7 SP0 in January 2020.

  • Unsupported versions of Windows no longer receive software updates from Microsoft that improve Windows stability and security.

  • It becomes progressively more difficult for software developers like us to provide new feature enhancements to unsupported operating systems.

What does "Maintenance Mode" mean?

  • Maintenance Mode means that the Norton security software installed on Windows XP, Windows Vista, and Windows 7 SP0 will continue to receive certain services, like malware definition updates, but that certain other services, like new product capabilities, will no longer be provided.

What services will continue in Maintenance Mode?

  • Your Norton security software will continue to receive the latest malware definitions by LiveUpdate.

  • Your Norton security software will continue to receive vulnerability updates and compatibility fixes.

  • You will continue to enjoy the Virus Protection Promise*, if applicable.

What services will stop or change in Maintenance Mode?

  • Your Norton security software will no longer receive the new product updates that the customers on supported versions of Windows (Windows 11, Windows 10, Windows 8, and Windows 7 SP1) will receive.

  • Due to Microsoft, Google, and Mozilla no longer providing browser support for Windows XP, Windows Vista, and Windows 7 SP0, we no longer support the Norton Password Manager browser plug-in. You will still be able to access your stored passwords through the main service interface or Norton Password Manager website. We will no longer support automatically filling in forms or saving passwords from the browser.

  • We have decided to retire Norton Power Eraser version 5.3 for Windows XP and Windows Vista. Norton Power Eraser version 5.3 support will end on March 31, 2023.

Windows XP, Windows Vista, and Windows 7 SP0 devices with Norton security software have more protection against malware than an unprotected system would.

Contact Member Services & Support for assistance on helping you resolve this issue.

*Virus Protection Promise: To be eligible, you must have a qualifying subscription that is automatically renewing. If a Norton expert is unable to remove the virus from your device, then you may receive a refund based on the actual price paid for the current term of your qualifying subscription. If you have a bundle (a qualifying subscription from Norton purchased with either another offering from Norton, or a third party offering), your refund will be limited to the Manufacturer's Suggested Retail Price of only your qualifying subscription for the current term, not to exceed the total bundled price paid. Any refund will be net of any discounts or refunds received and less any shipping, handling and applicable taxes, except in certain states and countries where shipping, handling and taxes are refundable. The refund does not apply to any damages incurred as a result of viruses. See Norton.com/virus-protection-promise for complete details.

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DOCID: v126160909
Operating System: Windows
Last modified: 09/06/2023