Upgrade for Free

Cybercrime is evolving. So is your protection. *Offer for existing members for the remainder of your subscription. Terms apply.

Applicable for: Mac

Message: "Incompatible operating system" appears while installing Norton app on Mac

You see this error when you try to install Norton apps on an unsupported operating system.

Norton App	Supported Operating System
Device Security	macOS 10.13 or later
Norton AntiTrack	macOS 11 or later
Norton VPN	macOS 10.15 or later
Norton Utilities Ultimate	macOS 11 or later

To resolve this issue, check the table above to confirm the supported operating system for your Norton app, upgrade macOS if needed, and then install Norton App.

To know the version of the Mac operating system installed on your Mac, click the Apple menu icon and then click About This Mac. For detailed steps on updating your macOS to the latest version, refer to the Apple article.

We are not responsible for the reliability of any data, opinions, advice, or statements made on third-party sites. We provide these links merely as a convenience. The inclusion of such links does not imply that we endorse, recommend, or accept any responsibility for the content of such sites.

DocID: v20240305220805475
Last modified: 05/14/2026

Was this article helpful?

Need more help?

Download

Manage my account

Buy & renew

Community

Support scams

Norton rescue tools

Think you have virus?

Problem launching on Windows