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Repeated keychain prompt appears when trying to turn on VPN on Mac using Norton 360

You can add VPN configurations on your Mac to prevent your online activities from being tracked by third-party trackers, including ISPs, or the websites that you visit, giving you private internet access.

This feature is available only for users subscribed to Norton 360 plans that include Secure VPN. This feature is not available in all countries.

What is the keychain password and how do I reset my keychain password?

When adding the VPN profile, you will see the keychain access notification from Apple to receive the required authorization data for the VPN connection. You need to provide your Mac login account password to allow the keychain access for NEIKEv2Provider. In some cases, your keychain password may be different from your Mac login account password. If you do not remember the keychain password for your Mac, refer the Apple Support article.

What is NEIKEv2Provider and why does Norton need my keychain password?

The NEIKEv2Provider is a system service that uses the built-in VPN protocol for Macs (IKEv2) to create secure VPN connections. Norton uses this service when attempting to connect to the VPN.

In order to authorize your Mac when connecting to the VPN, NEIKEv2Provider needs to access the Norton key in your keychain. This requires permission from the user and is why Norton requests that the user enters their keychain password. Entering your password only grants permission to the Norton key in your keychain. It does not grant access to your full keychain. The Norton key is used to authenticate your connection when connecting to the VPN.

If NEIKEv2Provider cannot access the Norton key in your keychain, it won't be able to successfully connect to the VPN.

Resolve repeated keychain prompts

The below steps are applicable only after you install or update your Norton device security product to the latest version on macOS Mojave 10.14.x or later.

  1. Open your Norton device security product on Mac.

  2. In the My Norton window, next to Secure VPN, click Turn On.

  3. Read the on-screen instructions and click Continue.

  4. If prompted, click Allow to create a new VPN profile on your Mac.

  5. Type your Mac administrator account password and click Always Allow to sign into your VPN profile so that you will not receive the keychain access alert again.

    You may see the keychain alert again if you have clicked the Allow option in the first alert notification. In that case, make sure that you click the Always Allow option in the second keychain alert so that you will not receive the keychain alert again when you access the VPN option in the future.

If you have multiple user accounts created for your Mac, you may encounter a problem with Secure VPN option missing from your My Norton dashboard. To fix this problem, make sure that you login into your Mac with the same user account on which you have activated your Norton product that includes Secure VPN. For more information, see Fix problem with Secure VPN option missing from the My Norton dashboard on Mac

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Video: Avoid repeated keychain access alerts whenever you turn on VPN on Mac

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DOCID: v138741680
Operating System: Mac
Last modified: 11/15/2023