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Find your Norton product key

There are different ways to find your product key depending upon your situation. In most cases, you do not need the product key to update your Norton subscription. If your Norton product is expired or shows incorrect subscription days, then you may need to download the product from your account which has the current subscription. For detailed instructions, read Download and install Norton from your account.

If you see a message "Invalid Product Key" while activating Norton, read Message "Invalid Product Key".

How to find your product key

You can find your product key based on how you obtained your Norton product. Choose one of the following:

Download and install Norton

Common mistakes when entering product key

    • Spaces in the product key will cause an error.

    • Make sure you are entering license information for the specific product you are using. License information for one Norton product is not interchangeable with another Norton product.

      For example, you cannot use the product key for your Norton protection to activate Norton Utilities Premium. You can find the product key for Norton Utilities Premium in the My Subscription page of your account.

    • If you still see a message indicating incorrect or invalid licensing information, verify that you typed the license information exactly as shown.

      Some characters (such as the number 0 and the letter O) can look very similar. Try double-checking the following: the letters O, l (lower-case l), I (capital I); and the numbers 0 (zero) and 1 (one).

For more help, contact Member Services & Support.

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DOCID: v54413149
Operating System: Windows, Mac OS X, Android, iOS
Last modified: 06/29/2020